SRT lost and found: how to recover an item left on board
Left something on the SRT high-speed train? Call SR customer service at 1800-1472 or a station lost-item center (Suseo, Dongtan, Pyeongtaek-Jije). Here's the process and storage times.
The SRT (operated by SR) is Korea's second high-speed rail line, running from Suseo. Here's how to recover something left on board.
How to report an SRT lost item
- Customer service: 1800-1472
- Station lost-item centers:
- Suseo Station: 02-6177-8245
- Dongtan Station: 031-328-9505
- Pyeongtaek-Jije Station: 031-646-8805
- Real-time lookup: the SRT app and Police Minwon24 (formerly LOST112) portal
Provide your travel date, train number, route, and car/seat number with a description. See the SRT directory entry.
Storage and disposal
Found items are held about 7 days at the lost-item center; if unclaimed, they're transferred to the relevant police station and appear on Police Minwon24 (formerly LOST112).
Rode a KTX, not SRT?
KTX is run by Korail — see the KTX / Korail lost and found guide.
If it has reached the police
An item unclaimed by passengers is handed to a nearby police station, where it appears in Police Minwon24 (formerly LOST112) at minwon24.police.go.kr. How to search it is in the police lost & found guide.
Two things are true wherever the item came from. Nothing appears there for days after the handover, so an early search proves little and is not a reason to stop looking. And the record shows where the item was handed in — the office, depot or station that received it — not where you lost it, so keep the region wide and lead with item type and date.
If Korean is the barrier
1330 is Korea's tourist help line, run by the Korea Tourism Organization. It is free, answers 24 hours a day, and offers interpretation in English, Japanese, Chinese and other languages.
It is not a lost & found office — it holds no items and keeps no database. What it does is interpret, including on a three-way call with the SR customer centre, a station office or a police station, and explain what a Korean-language page or notice actually says.
If the item is located but you cannot collect it in person — you have left Korea, or the station holding it is hours away — it can be released to someone acting for you with written authorization and their own ID, and shipping abroad is arranged by whoever collects it: here's what that takes.
Part of the Korean train lost & found guide.
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