SRT lost and found: how to recover an item left on board
Left something on the SRT high-speed train? Call SR customer service at 1800-1472 or a station lost-item center (Suseo, Dongtan, Pyeongtaek-Jije). Here's the process and storage times.
Need the contact details?See verified phone numbers, hours, and policies in the directory.The SRT (operated by SR) is Korea's second high-speed rail line, running from Suseo. Here's how to recover something left on board.
How to report an SRT lost item
- Customer service: 1800-1472
- Station lost-item centers:
- Suseo Station: 02-6177-8245
- Dongtan Station: 031-328-9505
- Pyeongtaek-Jije Station: 031-646-8805
- Real-time lookup: the SRT app and Lost112 portal
Provide your travel date, train number, route, and car/seat number with a description. See the SRT directory entry.
Storage and disposal
Found items are held about 7 days at the lost-item center; if unclaimed, they're transferred to the relevant police station and appear on Lost112.
Rode a KTX, not SRT?
KTX is run by Korail — see the KTX / Korail lost and found guide.
Prefer help in English?
SR's phone line and stations operate mainly in Korean. If calling is a hurdle or you've left the country, we can trace, recover, and ship your item.
Part of the Korean train lost & found guide.
Lost something? Let us handle it.
Working through Korean lost & found systems is what we do. Submit a free report and our team takes it from there.
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