Privacy Policy

Effective Date: April 26, 2026
Last Updated: April 26, 2026

Lost & Found Korea ("LFK," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services.

By using our services, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

When you submit a lost item report or contact us, you may provide:

• Identity information: name, email address, phone number
• Lost item details: description, approximate location and time of loss, photos
• Delivery information: shipping address, country, recipient name and contact
• Payment information: processed through PayPal or other third-party payment providers (we do not store full card details)
• Communication content: messages you send us

1.2 Information Collected Automatically

• IP address and approximate location
• Browser type, operating system, device information
• Pages visited, time spent, referring URLs
• Cookies and similar tracking technologies

1.3 Information from Third Parties

• Payment processors (transaction confirmation)
• Shipping carriers (tracking and delivery status)
• Facility operators (item details, pickup confirmation)

2. How We Use Your Information

We use your information to:

• Process your lost item recovery and delivery requests
• Communicate with facilities, carriers, and authorities on your behalf
• Send updates about your case
• Process payments and issue receipts
• Respond to inquiries and provide customer support
• Improve our services and website
• Comply with legal obligations
• Detect and prevent fraud or abuse

We do not sell your personal information to third parties.

3. Inspection of Item Contents

In the course of recovery and packaging, we may handle items that contain personal effects. Our policy is:

• We do not routinely inspect contents beyond what is necessary for safe packaging.
• If you specifically request that we not inspect contents, we will honor that request.
• Any incidental observation of contents during handling is treated as confidential and is not recorded, photographed, or shared.

4. Sharing Your Information

We share information only as necessary to provide our services:

4.1 Service Providers

• Shipping carriers (EMS, DHL, FedEx, UPS, etc.)
• Facility operators (lockers, airports, hotels)
• Payment processors (PayPal, etc.)
• Hosting and infrastructure providers

4.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our legal rights, prevent fraud, or protect the safety of others.

4.3 Business Transfers

If LFK is involved in a merger, acquisition, or sale of assets, your information may be transferred. You will be notified of any change.

5. International Data Transfers

LFK is based in the Republic of Korea. If you are using our service from outside Korea, your information will be transferred to, stored, and processed in Korea.

For users in the European Economic Area (EEA), United Kingdom, or other regions with data protection regulations, we rely on your consent and the necessity of the transfer to perform the service you requested as the legal basis for this transfer.

6. Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences, analyze website traffic, and improve user experience. You can control cookies through your browser settings.

7. Data Retention

We retain your personal information only as long as necessary:

• Active case data: for the duration of the service plus reasonable follow-up period
• Transaction records: as required by Korean tax and commercial law (typically 5 years)
• Communication history: up to 3 years
• Account/contact data: until you request deletion or the data is no longer needed

After the retention period, your information is securely deleted or anonymized.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your information (subject to legal retention obligations)
• Object to or restrict certain uses of your information
• Withdraw consent for processing based on consent
• Data portability
• Lodge a complaint with a data protection authority

To exercise these rights, contact us at support@lostandfoundkorea.com.

9. Security

We implement reasonable technical and organizational measures to protect your information, including HTTPS encryption, restricted access to personal data, and secure third-party services for payment processing.

However, no system is entirely secure. We cannot guarantee absolute security of information transmitted over the internet.

10. Children's Privacy

Our services are not directed to individuals under 14 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or website notice.

13. Privacy Officer

Privacy Contact

• Name: Sim Hanjoon
• Title: Privacy Officer
• Email: support@lostandfoundkorea.com
• Postal Address: 17-11 Yongsu-ro, Cheoin-gu, Yongin-si, Gyeonggi-do, Republic of Korea

Lost & Found Korea ("LFK") is a service operated by Kustody.

• Service Name: Lost & Found Korea
• Operating Company: Kustody
• CEO: Sim Hanjoon
• Business Registration Number: 756-08-03111
• E-Commerce Registration: To be issued
• Address: 17-11 Yongsu-ro, Cheoin-gu, Yongin-si, Gyeonggi-do, Republic of Korea

By using LFK's services, you acknowledge that you have read and understood this Privacy Policy.