Asiana Airlines

At a glance

Phone: 1588-8000
Website: flyasiana.com/C/US/EN/travel/cabin/lost-lookup/list flyasiana.com/C/US/EN/travel/cabin/lost-lookup/list
Updated: Updated 2026-09-19

Desks & offices

Asiana lost item storage centre — Incheon Airport
032-744-2205
Asiana lost item storage centre — Gimpo Airport
02-2669-1346
Asiana lost item storage centre — Jeju Airport
064-800-6647

How to report

Search for or report an item left on board via Asiana's In-Flight Lost & Found lookup, or call the customer center (1588-8000).

How to trace it

Items left on board are handed to staff at the ARRIVAL airport, not the departure airport — if you connected, check the city you landed in. Items found at night or over a weekend may not be registered immediately, so an empty search on day one is not conclusive; search again after a couple of business days.

Lost & found policy

Retention period: 30 days
Disposal policy: Discarded after 30 days. Neck pillows and perishable items are discarded on an ongoing basis. Lithium-battery items (spare batteries, e-cigarettes, cordless curling irons) are discarded immediately on discovery. Passports, ID cards and cash are handed to airport police rather than held by the airline.
Languages supported: ko · en

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