Privacy Policy

Effective Date: April 26, 2026
Last Updated: July 27, 2026

Lost & Found Korea ("LFK," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services.

By using our services, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

When you submit a lost item report or contact us, you may provide:

• Identity information: name, email address, phone number
• Lost item details: the item category and type, the approximate region and location type where you lost it, the approximate date of loss, an optional description, and any photos you provide
• Delivery information: shipping address, country, recipient name and contact
• Payment information: processed through PayPal or other third-party payment providers (we do not store full card details)
• Communication content: messages you send us

1.2 Information Collected Automatically

• IP address and approximate location
• Browser type, operating system, device information
• Pages visited, time spent, referring URLs
• Cookies and similar tracking technologies

1.3 Information from Third Parties

• Payment processors (transaction confirmation)
• Shipping carriers (tracking and delivery status)
• Facility operators (item details, pickup confirmation)

2. How We Use Your Information

We use your information to:

• Process your lost item recovery and delivery requests
• Contact police lost-and-found centers, transit operators, venues, carriers, and authorities on your behalf to locate and recover your item
• Send updates about your case
• Process payments and issue receipts
• Confirm delivery and receipt of important service communications, and resolve related disputes
• Respond to inquiries and provide customer support
• Improve our services and website
• Comply with legal obligations
• Detect and prevent fraud or abuse

We do not sell your personal information to third parties.

3. Inspection of Item Contents

In the course of recovery and packaging, we may handle items that contain personal effects. Our policy is:

• We do not routinely inspect contents beyond what is necessary for safe packaging.
• If you specifically request that we not inspect contents, we will honor that request.
• Any incidental observation of contents during handling is treated as confidential and is not recorded, photographed, or shared.

4. Sharing Your Information

We share information only as necessary to provide our services:

4.1 Service Providers

• Shipping carriers (EMS, DHL, FedEx, UPS, etc.)
• Facility operators (lockers, airports, hotels)
• Payment processors (PayPal, etc.)
• Hosting and infrastructure providers
• Analytics providers (Google Analytics — see Section 6)

4.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our legal rights, prevent fraud, or protect the safety of others.

4.3 Business Transfers

If LFK is involved in a merger, acquisition, or sale of assets, your information may be transferred. You will be notified of any change.

5. International Data Transfers

LFK is based in the Republic of Korea. If you are using our service from outside Korea, your information will be transferred to, stored, and processed in Korea.

For users in the European Economic Area (EEA), United Kingdom, or other regions with data protection regulations, we rely on your consent and the necessity of the transfer to perform the service you requested as the legal basis for this transfer.

6. Cookies and Analytics

We use two kinds of cookies and similar technologies:

• Essential — required for the site to work, including security, load balancing, remembering your language, and remembering your cookie choice. These are always on.
• Analytics — Google Analytics 4 (GA4) — helps us understand how visitors use the site (for example, pages viewed, whether the report form was started and completed, and general location and device type) so we can improve the service and detect problems. GA4 sets cookies and collects usage data, including your IP address, which Google uses to estimate your general location; Google does not retain the full IP address in GA4. Google processes this data under Google's Privacy Policy.

Consent (EU/EEA, UK, and Switzerland). If you visit from the EU/EEA, the UK, or Switzerland, we do not load Google Analytics or set analytics cookies until you accept them through our cookie banner. You may decline, and you may change your choice later by clearing it in your browser. Declining does not affect any core functionality — you can still submit reports, make payments, and use every service normally. For visitors in other regions, analytics load by default; you can still opt out through your browser settings.

7. Email Delivery and Open Tracking

When we send you email about your case, some messages contain a small, invisible image (a "tracking pixel") that lets us record whether and when the email was opened, together with the IP address and general device/browser information of the device that opened it.

We use this only to (i) confirm that important service communications — such as "item found" or payment notices — were delivered and seen, and (ii) resolve disputes, for example where someone states they did not receive a notice. We do not use it for advertising or profiling. This information is accessible only to authorized staff and is retained as described in Section 8. If you prefer, most email apps let you block remote images, which prevents this tracking.

8. Data Retention

We retain your personal information only as long as necessary:

• Active case data: for the duration of the service plus reasonable follow-up period
• Transaction records: as required by Korean tax and commercial law (typically 5 years)
• Communication history: up to 3 years
• Email open/engagement logs: for the duration of the related case and up to 12 months after it is resolved, then deleted or anonymized
• Analytics data: retained by Google for up to 14 months (Google Analytics' standard retention setting), in aggregated or pseudonymous form
• Account/contact data: until you request deletion or the data is no longer needed

After the retention period, your information is securely deleted or anonymized.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your information (subject to legal retention obligations)
• Object to or restrict certain uses of your information
• Withdraw consent for processing based on consent
• Data portability
• Lodge a complaint with a data protection authority

To exercise these rights, contact us at support@lostandfoundkorea.com.

10. Security

We implement reasonable technical and organizational measures to protect your information, including HTTPS encryption, restricted access to personal data, and secure third-party services for payment processing.

However, no system is entirely secure. We cannot guarantee absolute security of information transmitted over the internet.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or website notice.

14. Privacy Officer

Privacy Contact

• Name: Sim Hanjoon
• Title: Privacy Officer
• Email: support@lostandfoundkorea.com
• Postal Address: 17-11 Yongsu-ro, Cheoin-gu, Yongin-si, Gyeonggi-do, Republic of Korea

Lost & Found Korea ("LFK") is a service operated by Kustody.

• Service Name: Lost & Found Korea
• Operating Company: Kustody
• CEO: Sim Hanjoon
• Business Registration Number: 756-08-03111
• E-Commerce Registration: 2026-용인처인-01404
• Address: 17-11 Yongsu-ro, Cheoin-gu, Yongin-si, Gyeonggi-do, Republic of Korea

By using LFK's services, you acknowledge that you have read and understood this Privacy Policy.