COEX Mall lost and found (Starfield COEX)

Lost something in the maze that is Starfield COEX Mall? Head to the mall's Customer Center.

COEX Mall Lost & Found contact

• Customer Center: B1, Live Plaza
• Phone: 02-6002-5300
• Hours: 10:00–22:00

Give the date, the part of the mall, and a clear description. Details are in the COEX Mall directory entry.

If it's not there

Items turned in to police are searchable on Police Minwon24 (formerly LOST112) at minwon24.police.go.kr by date, area, and item type.

If it has reached the police

An item the customer centre hands on appears in Police Minwon24 (formerly LOST112) at minwon24.police.go.kr. How to search it is in the police lost & found guide.

Two things are true wherever the item came from. Nothing appears there for days after the handover, so an early search proves little and is not a reason to stop looking. And the record shows where the item was handed in — the office, depot or station that received it — not where you lost it, so keep the region wide and lead with item type and date.

If Korean is the barrier

1330 is Korea's tourist help line, run by the Korea Tourism Organization. It is free, answers 24 hours a day, and offers interpretation in English, Japanese, Chinese and other languages.

It is not a lost & found office — it holds no items and keeps no database. What it does is interpret, including on a three-way call with a mall customer centre or a police station, and explain what a Korean-language page or notice actually says.

If the item is located but you cannot collect it in person — you have left Korea, or you are nowhere near Seoul — it can be released to someone acting for you with written authorization and their own ID, and shipping abroad is arranged by whoever collects it: here's what that takes.

Part of the Korean malls & department stores guide.