Lost112 not working? It moved to 경찰민원24 — here's what to do

If you've tried to reach Lost112 (lost112.go.kr) and it looks broken, redirected, or gone — don't worry, your item isn't lost with it. Lost112 didn't shut down. It moved.

What changed

As of 26 January 2026, Lost112's lost & found services were folded into Korea's unified police portal, 경찰민원24 (Police Civil Service 24), at minwon24.police.go.kr. ("Minwon / 민원" is the Korean word for any request or filing a citizen makes to a government office — so 경찰민원24 is simply the police's one-stop portal for public requests, and lost & found is now one of the services inside it.)

The old lost112.go.kr address now mostly just points you to the new portal. Nothing was lost in the move: it's the same nationwide database — the same found-item reports from police stations, subways, buses, airports, and other institutions across Korea — just under a new address and a broader portal.

Where to search now

Go to minwon24.police.go.kr and look for the lost-item (유실물) search. That's the current home of what used to be Lost112.

You can use it in your language. The found-item listings render in multiple languages — the results screen, item names, and dates all display in your chosen language, so you don't need Korean just to search. Set the language, then search by item category, date range, and region.

Is the old Lost112 app still usable?

The old "LOST112" mobile app is being migrated into the 경찰민원24 app, and during this transition the old app may be limited or unreliable. For the most stable experience, use the 경찰민원24 website (minwon24.police.go.kr) or its app. If you hit a login or verification error, the lost & found help line is 02-3150-3578 (weekdays, 9:00–18:00).

Now that you've found the right site

Finding the portal is only step one. Searching it well — and actually getting your item back — is its own thing: items appear on a delay, the registered location often isn't where you lost it, and claiming or shipping an item involves Korean-language phone calls. We cover all of that in our full guide: how to find and recover a lost item in Korea.

If Korean is a barrier

Even on the new portal, the search may be multilingual but the recovery isn't — calling the holding police station, proving ownership, arranging pickup, and shipping abroad are still Korean-only and in person. That's exactly what we do: we monitor 경찰민원24 for your item, make the calls, arrange pickup, and ship it worldwide — you pay only if we find it. The contact details are in our police directory.