Jeju Air Lost Item: How to Search, and What to Do If You've Left Korea

Searching for something you left on a Jeju Air flight is straightforward. The difficulty comes after you find it.

Jeju Air does not ship lost items — not internationally, and not even domestically within Korea. Items are released only at the office of the city your flight landed in, to you or to a proxy with a power of attorney (section 7). If you have already left the country, that creates a problem this guide will walk you through.

1. Searching for your item

Use Jeju Air's official cabin lost-item search page. No account or login is required.

You'll need:

(1) Date range — only the last 1 month can be searched (2) Flight number — the digits after 7C (e.g. 7C1234) (3) Seat number — e.g. 10A (4) Item category — phone, wallet, clothing, passport, electronics, etc. (5) Colour

If you don't remember your flight or seat number, check your booking confirmation email or mobile boarding pass.

Note: Only items found on the aircraft appear here. Anything lost while moving through the airport or using airport facilities is handled by that airport's lost-and-found office instead.

2. If nothing comes up

Don't give up yet. Items found on board take 2–3 days to appear in the system.

Searching the same day or the next day will return nothing even if your item was recovered. Wait a few days and search again. If it still doesn't appear, contacting the customer centre directly is more reliable than the search page.

3. How long items are kept

Power banks are not stored at all, due to fire risk. If you left a power bank on board, it cannot be recovered.

General items are disposed of automatically after 1 month. Given that registration itself takes 2–3 days, your actual window is shorter than it sounds.

4. Once your item is located

The process is to use the [Contact Us] form or the customer centre to be told where and how to collect it, then collect it in person.

• There is no dedicated lost-item email address or direct line
• Enquiries go through the customer centre: 1599-1500 (09:00-19:00 KST)
• You will be asked for your booking reference on the call
• Visits must be arranged in advance — you cannot simply turn up
• Photo ID is required at collection

5. The three constraints that stop most people

(1) There is no shipping option

Jeju Air's official guidance states that lost items cannot be sent using the post office at the airport or any other courier service, including cash-on-delivery.

Shipping is not an option that exists, at any price.

(2) Items stay in the arrival city, and are not transferred

Your item is held at the office for the city your flight landed in, and offices do not transfer items between them.

If your flight landed in Busan, that is where you collect it — a request to move it to Seoul or to the airport you're flying out of will not be accepted.

(3) Collection is in person

In-person collection is the rule, with photo ID checked at the counter. A proxy with a power of attorney can also collect it (section 7).

6. Why this doesn't work once you've left Korea

If you're reading this from another country, every step above is closed to you.

The enquiry line is a Korean domestic number. 1599-1500 is not reachable from abroad in the normal way, and it operates 09:00-19:00 Korea time — which for most of the world falls in the middle of the night.

There is no email channel. No dedicated lost-item address exists, so there is no asynchronous way to handle this across time zones.

A booking reference is required. If you booked through a travel agency or an OTA such as Trip.com or Agoda, the reference you hold may not be the one Jeju Air's system recognises.

Collection is in person, in the arrival city. Even if you resolve everything above, someone has to physically walk into that office during weekday business hours, at a pre-arranged time.

And the clock is running. The 1-month disposal deadline does not pause while you work through any of this.

There is exactly one path left.

7. Proxy collection with a power of attorney

Jeju Air permits collection by a proxy when a power of attorney is completed. If you cannot go yourself, this is the only remaining route.

What's required:

(1) Jeju Air's designated power of attorney form — provided by the customer centre when you enquire (2) A copy of the passenger's ID (yours) (3) A copy of the proxy's ID (4) The proxy brings all of the above to a pre-arranged appointment

If you have a friend or colleague in the arrival city, you can ask them. Bear in mind they will need to make a weekday daytime appointment and travel to that specific office.

If you lost it in the airport rather than on the aircraft

Items lost in airport facilities rather than on the aircraft are handled by that airport's own lost-and-found office.

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A "not found" answer is not final

Items do not stay put. A cabin item is often passed to the arrival airport's lost & found, or on to the police, rather than kept by the carrier. When Jeju Air says it does not have your item, ask where it was transferred and on what date — not only whether it is there. Ask about timing too: an item handed in today may not be logged or searchable for several days.

If it has reached the police

If Jeju Air does not have it, the item may have been handed to the arrival airport's lost & found or to the police, where it appears in Police Minwon24 (formerly LOST112) at minwon24.police.go.kr. How to search it is in the police lost & found guide.

Two things are true wherever the item came from. Nothing appears there for days after the handover, so an early search proves little and is not a reason to stop looking. And the record shows where the item was handed in — the office, depot or station that received it — not where you lost it, so keep the region wide and lead with item type and date.

If Korean is the barrier

1330 is Korea's tourist help line, run by the Korea Tourism Organization. It is free, answers 24 hours a day, and offers interpretation in English, Japanese, Chinese and other languages.

It is not a lost & found office — it holds no items and keeps no database. What it does is interpret, including on a three-way call with the Jeju Air customer centre, an airport desk or a police station, and explain what a Korean-language page or notice actually says.

If the item is located but you cannot collect it in person — you have left Korea, or you are nowhere near the arrival city — Jeju Air will not ship it under any circumstances, but it can be released to someone acting for you with written authorization and their own ID, and that person can send it on themselves: here's what that takes.

This page is published by Lost and Found Korea (registered business name: KUSTODY). We are not affiliated with Jeju Air.

The procedures described here are based on Jeju Air's official guidance, last verified on 3 August 2026. Policies may change — check Jeju Air's official website or customer centre for the current position.