Jeju Air Lost Item: How to Search, and What to Do If You've Left Korea

Searching for something you left on a Jeju Air flight is straightforward. The difficulty comes after you find it.

Jeju Air does not ship lost items — not internationally, and not even domestically within Korea. Items are released in person only, at the office of the city your flight landed in. If you have already left the country, that creates a problem this guide will walk you through.

1. Searching for your item

Use Jeju Air's official cabin lost-item search page. No account or login is required.

You'll need:

(1) Date range — only the last 1 month can be searched (2) Flight number — the digits after 7C (e.g. 7C1234) (3) Seat number — e.g. 10A (4) Item category — phone, wallet, clothing, passport, electronics, etc. (5) Colour

If you don't remember your flight or seat number, check your booking confirmation email or mobile boarding pass.

Note: Only items found on the aircraft appear here. Anything lost while moving through the airport or using airport facilities is handled by that airport's lost-and-found office instead.

2. If nothing comes up

Don't give up yet. Items found on board take 2–3 days to appear in the system.

Searching the same day or the next day will return nothing even if your item was recovered. Wait a few days and search again. If it still doesn't appear, contacting the customer centre directly is more reliable than the search page.

3. How long items are kept

Power banks are not stored at all, due to fire risk. If you left a power bank on board, it cannot be recovered.

General items are disposed of automatically after 1 month. Given that registration itself takes 2–3 days, your actual window is shorter than it sounds.

4. Once your item is located

The process is to use the [Contact Us] form or the customer centre to be told where and how to collect it, then collect it in person.

• There is no dedicated lost-item email address or direct line
• Enquiries go through the customer centre: 1599-1500 (09:00-19:00 KST)
• You will be asked for your booking reference on the call
• Visits must be arranged in advance — you cannot simply turn up
• Photo ID is required at collection

5. The three constraints that stop most people

(1) There is no shipping option

Jeju Air's official guidance states that lost items cannot be sent using the post office at the airport or any other courier service, including cash-on-delivery.

Shipping is not an option that exists, at any price.

(2) Items stay in the arrival city, and are not transferred

Your item is held at the office for the city your flight landed in, and offices do not transfer items between them.

If your flight landed in Busan, that is where you collect it — a request to move it to Seoul or to the airport you're flying out of will not be accepted.

(3) Collection is in person

In-person collection is the rule, with photo ID checked at the counter.

6. Why this doesn't work once you've left Korea

If you're reading this from another country, every step above is closed to you.

The enquiry line is a Korean domestic number. 1599-1500 is not reachable from abroad in the normal way, and it operates 09:00-19:00 Korea time — which for most of the world falls in the middle of the night.

There is no email channel. No dedicated lost-item address exists, so there is no asynchronous way to handle this across time zones.

A booking reference is required. If you booked through a travel agency or an OTA such as Trip.com or Agoda, the reference you hold may not be the one Jeju Air's system recognises.

Collection is in person, in the arrival city. Even if you resolve everything above, someone has to physically walk into that office during weekday business hours, at a pre-arranged time.

And the clock is running. The 1-month disposal deadline does not pause while you work through any of this.

There is exactly one path left.

7. Proxy collection with a power of attorney

Jeju Air permits collection by a proxy when a power of attorney is completed. If you cannot go yourself, this is the only remaining route.

What's required:

(1) Jeju Air's designated power of attorney form — provided by the customer centre when you enquire (2) A copy of the passenger's ID (yours) (3) A copy of the proxy's ID (4) The proxy brings all of the above to a pre-arranged appointment

If you have a friend or colleague in the arrival city, you can ask them. Bear in mind they will need to make a weekday daytime appointment and travel to that specific office.

8. Using a recovery service

If you don't have someone in Korea who can go, this is what we do.

Lost and Found Korea collects Jeju Air cabin lost items on your behalf using the power of attorney process, and ships them to you anywhere in the world.

How it works

(1) You send us your flight number, travel date, seat number, booking reference and a description of the item (2) We search and contact the customer centre on your behalf (3) We send you the power of attorney form — you return it signed, with a copy of your passport (4) We arrange the appointment and collect the item (5) We ship it to your address and send you the tracking number

Cost

• Service fee $29 USD (Major Hub Delivery)
• International shipping charged separately, quoted once we have the item's weight and your destination

Before you enquire

• Power banks are discarded immediately and cannot be recovered
• If more than a month has passed, the item may already have been disposed of — we'll check whether it still exists before anything else
• Without a booking reference the customer centre will not proceed. If you booked through an agency or OTA, send us your booking confirmation email

Contact: support@lostandfoundkorea.com

If you lost it in the airport rather than on the aircraft

Items lost in airport facilities rather than on the aircraft are handled by that airport's own lost-and-found office.

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This page is published by Lost and Found Korea (registered business name: KUSTODY). We are not affiliated with Jeju Air.

The procedures described here are based on Jeju Air's official guidance, last verified on 3 August 2026. Policies may change — check Jeju Air's official website or customer centre for the current position.